At Get2MyCard Booking (operated by KK Marketing), we want you to be completely satisfied. This policy outlines the conditions under which refunds are granted.
💰 Refund Partner: All refunds are processed securely through Razorpay. The refund will be credited to the original payment source (bank account, credit card, UPI, etc.).
🏢 Merchant of Record: KK Marketing is the merchant of record for all transactions.
1. Eligibility for Refund
- Service Provider Cancellation: Full refund if the provider cancels the appointment.
- Client Cancellation: Refund depends on the timing (see Cancellation Policy).
- Technical Issues: Full refund if a booking fails due to a technical error on our platform.
- Duplicate Payment: Full refund if you were charged twice for the same booking.
2. Refund Process
- Submit a refund request via the dashboard or contact support.
- We will verify the request within 2–3 business days.
- Approved refunds are processed through Razorpay within 5–7 business days.
- You will receive a confirmation via WhatsApp and email.
3. Refund Timeline
- Credit Card / Debit Card: 5–10 business days (depends on your bank).
- UPI / Net Banking: 3–5 business days.
- Wallet (Paytm, PhonePe, etc.): 2–4 business days.
4. Non-Refundable Situations
- If you cancel within 2 hours of the appointment.
- If you are a no-show (did not attend the appointment).
- If you request a refund more than 30 days after the booking date.
- For digital products that have been downloaded or accessed.
5. Partial Refunds
In certain cases (e.g., late cancellation), a partial refund may be issued after deducting a cancellation fee.
6. How to Request a Refund
- Log in to your dashboard → Bookings → Request Refund.
- Or contact support via WhatsApp or email.
- Please include your booking ID and reason for the refund.
7. Contact Us
For refund-related queries, reach out to us:
- Email: support@get2mycard.com
- WhatsApp: +91 96509 14763
- Business Address: KK Marketing, India